Terms & Conditions

 

Orders & Returns

Purchase, delivery & returns

Payment

Payment is possible in the currencies set out in the webshop at Hultafors.com. Payment is currently made in Euro (€) for shipments within the European Union as well as worldwide. Payment can be carried out by payment methods offered by Klarna. Read more on https://www.klarna.com/

You can also read more on legal agreements for Klarna services here https://www.klarna.com/us/legal/

Hultafors Group AB reserves the right to decline a purchase.

Please note we are currently unable to accept gift cards, merchandise cards, cash or cheques as payment in the webshop.

Delivery

Hultafors Group AB accepts and processes the purchase orders in the same succession that they are submitted to the webshop. The time of delivery is the day that the item is available for collection. All orders are sent from our central warehouse located in Szczecin, Poland.

Shipping costs will apply for certain purchases and will be communicated before completing the purchase, but local VAT outside the EU and additional customs costs will be paid in full by the customer.

Non-collected items

If a delivered package is not collected, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items.

Returns

You are always entitled to return your items within 30 days from the time of delivery.

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

For exchanges, return the item and make a new order online. We will repay the old order separately.

Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you make sure that the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment.

Hultafors Group AB will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. Returning of the item is free of charge, except for transportation costs. Please follow the given instructions.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

Download your Return form here

 

Privacy Policy

 

Privacy

Prices

The prices shown in the webshop are the effective prices from time to time. Hultafors Group AB is not bound by these prices, but may change the prices from one time to another. Hultafors Group AB is not bound by any incorrect price information that the customer evidently or reasonably should have understood as incorrect, and that may have emerged due to technical faults. The prices constitute the total price (including applicable VAT within EU), and include delivery costs by surface mail or small parvel. Outside the European Union (EU), custom fees or other taxes and charges may be added to the purchase price and paid in full by the customer.

Personal Data

Hultafors Group AB, which the webshop Hultafors.shop is run by, is responsible under the Regulation (EU) 2016/679 (General Data Protection Regulation) for the processing of the personal data which you as a customer provide us with. By providing us with your data you consent to Hultafors Group AB, using the collected data to fulfil our obligations to you, thereby providing you with the highest level of service possible. The aim of the processing and registration of your data is solely to prepare, process and complete your order, to improve our customer service and for marketing purposes. Hultafors Group AB will not transfer your personal data to any third party for the purpose of marketing.

Data which is transferred to a third party is solely used in order to fulfil Hultafors Group AB’s obligations to you as a customer. Hultafors Group AB may transfer data to Hultafors Group AB’s sub-contractors in connection with deliveries (for example your address which is necessary to our suppliers and shipping agents in order for them to deliver your order).

Hultafors Group AB only processes your data as long as it is necessary in order to carry out Hultafors Group AB’s services, or during any period of time which is prescribed by law. After this, your data will be deleted.

You may at any time write to Hultafors Group AB's dedicated customer care team and withdraw your consent to letting Hultafors Group AB use your data for marketing purposes (for example by sending you newsletters, offers and such).

If you wish to change your registered personal data or if you have any questions on which personal data we have registered please contact us: ecom@hultafors.com

Confidentiality

Hultafors Group AB recognizes the importance of protecting our customers’ privacy. We ensure that all information that you provide us with when using our services on Hultafors.com webshop are protected.

Hultafors Group AB has taken technical and organizational measures in order to protect all data from unintended changes, unauthorized access or distribution, accidental loss and any other form of unauthorized use.

However, Hultafors Group AB cannot at all times guarantee that the webshop at Hultafors.com is free from technical defects, and some functions on the webshop may be inaccessible during short periods for the purposes of maintenance and updates, and hence Hultafors Group AB is not responsible for any disturbances, disruptions or other problems that may occur in connection with this.

Neither may Hultafors Group AB be held responsible for any misprints, and reserves itself against any errors in pictures and texts. Hultafors Group AB’s liability for any claims (including indemnity) is under all circumstances, except for in cases arising out of wilful conduct or gross negligence, limited to the amount equivalent to the price of the item (or items) which is/are the matter of dispute. Hultafors Group AB is never liable for consequential damages.

 

Use of cookies

 

Cookies

When visiting our webshop Hultafors.com, we may store some information on your computer in the form of a “cookie”. Cookies are used by many websites to give the visitors access to certain functions. The information that is stored in the cookie may also be used to keep track of the visitor’s behaviour on the website.

There are two types of cookies: the first cookie is stored as a file on your computer for a longer period of time. It is used to identify if there has been any previous contact between us and your computer. The second type is called a session cookie which is temporarily stored in the computer’s memory during the time you are browsing the website. The session cookie will not be stored in your web browser for a long period of time, but disappears when you close your browser session.

Cookies are used by the Hultafors.shop website to obtain statistics over visitors and to enable functionality.

If not otherwise stated, Hultafors.shop does not use cookies in order to collect personal data.

If you do not accept our use of cookies on the website you may configure your browser settings to prevent it from accepting cookies. If you choose to do so however we cannot guarantee that all functions on the website will work as intended.

Force majeure

Force majeure occurs when external circumstances substantially prevents the performance of an obligation under the agreement, for example war, state intervention, strikes, staff’s illness, shipping disturbances, restrictions on energy supplies, bans, restrictions, declined permissions, import and export restrictions, natural disasters, accidents etc. which reasonably could not have been foreseen when entering into the agreement and which reasonably could not have been avoided or overcome. This applies both to Hultafors Group AB and to Hultafors Group AB’s sub-contractors.

In the event of force majeure Hultafors Group AB’s obligations are deferred. If the period of force majeure is not of a temporary nature, you as well as Hultafors Group AB have the right to cancel the purchase agreement without any obligation to pay indemnity arising. Such measures are carried out by contacting Hultafors Group AB’s customer care team that you will get in contact with at: ecom@hultafors.com

Copyright

Content of the webshop

The content of the webshop is copyright-protected and is the property of Hultafors Group AB and all intellectual property rights to the content of the webshop belong to Hultafors Group AB.

It is allowed to download, print, copy and blog about the material on the webshop for your own personal purposes, however not for business purposes. This presumes that the material is not changed and that all intellectual property rights remain reserved Hultafors Group AB. It is allowed to link to the webshop, but without using Hultafors Group AB symbols or trademarks. All rights reserved. Photographs on the webshop are not to be copied.

Contact Information

Hultafors Group AB (HQ)

Address:

Box 38

517 21 Bollebygd, Sweden

Mail to Hultafors customer support:

ecom@hultafors.com

Visit us at:

Hultaforsvägen 21

Hultafors, Sweden